You can select any of the following support options, note that Plus, Pro and Enterprise support packages are billed per minute and do not cover clusters with “Expert mode” configuration.
Basic
Support Channel: forum only
Limited Expert mode support
Response Time: Best effort
Cost: free
Plus
Support Hours: Workdays 9:00 - 17:00 CET
Support Channel: email only
Response Time*: 1 business day
Expert mode: Not supported
Cost: €0.0095 / minute
Pro
Support Hours: 24/7
Support Channel: phone and email
Response Time*: 1 business day
Expert mode: Not supported
Cost: €0.0171 / minute
Enterprise
Support Hours: 24/7
Support Channel: phone and email
Response Time*:
- Urgent: 1 hour
- High: 4 hours
- Normal: 1 business day
Expert mode: Not supported
Cost: €0.02916 / minute
Business accelerators**
- Access to custom development
- Access to professional services
- Access to remote hands
Time and Material (Billed based on usage)
Support Hours: 24/7
Support Channel: phone and email
Response Time*:
- Urgent: 1 hour
- High: 4 hours
- Normal: 1 business day
Expert mode: Supported
Cost: €250.00 / hour
Business accelerators**
- Access to custom development
- Access to professional services
- Access to remote hands
* Response Time = Initial Targeted Response Time
** Additional costs may be incurred